Here are some frequently asked questions for home & kitchen appliance industry.
Order Questions
What is the minimum order quantity (MOQ) for wholesale purchases?
Our MOQ varies by product, but it typically starts at 100 units. Please contact us for specific requirements.
How can I place an order?
You can place an order by contacting us through our website, email, or phone. Our sales team will guide you through the process.
What are your payment terms?
We accept various payment methods, including bank transfers, PayPal, and letters of credit. Payment terms can be discussed during the order process.
Product Questions
What types of appliances do you offer for wholesale?
We provide a wide range of home and kitchen appliances, including hand blenders, hand mixers, smoothie blenders, food choppers, toasters, and electric kettles.
Do you have a catalog of your products?
Yes, we have a product catalog available for download on our website. Please visit the 'Products' section to view our offerings.
Do you provide product samples?
Yes, we can provide samples of our products for a nominal fee. This allows you to evaluate the quality before placing a larger order.
What warranty do you offer on your products?
We offer a standard warranty of 12 months on all our products. Warranty terms can vary depending on the specific item.
Can you assist with product certification and compliance?
Yes, we can help ensure that our products meet the necessary certifications and compliance standards for your market, including CE, RoHS, and others.
Do you offer OEM/ODM services?
Yes, we specialize in OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. We can customize products according to your specifications and branding.
Shipment Questions
How do you handle shipping and logistics?
We work with reliable shipping partners to ensure timely and safe delivery of your orders. Shipping costs and options will be discussed during the order process.
What is the lead time for orders?
Lead times can vary based on the product and order size. Generally, our lead time is 7-30 days from order confirmation to shipment. For customized products, it may take longer.
What is your return policy?
We accept returns for defective products within 30 days of receipt. Please contact us for return instructions and conditions.
